BJ wrote:
I did a clean Windows install this weekend and everything seems to be working well, despite the fact that I'm a totally new to this. I do however, have some questions: 1) In my setup OTRS is retrieving POP3 emails from my ISP provided server. After retrieval OTRS deletes the messages from the server. Is there any way to have OTRS leave them on the server?
The general answer to this (this question is asked quite frequently on this list) is to setup your mailserver so that mail to your OTRS mailbox is *also* forwarded to another mailbox for archiving. I really don't recommend to leave all messages in the OTRS mailbox. First of all I don't know if OTRS really handles this setup well and performance will be a lot worse too. Nils Breunese.