[otrs] Customer User ticket zoom (1.3.2)

Hi all! When a customer logs in to the UI and zooms into an existing ticket, they have the option of attaching a webrequest to the ticket. Unfortunately, the next state of the ticket defaults to Closed-Resolved. This has caused a couple of customers to accidentally close their tickets then wonder why we never got back to them... I looked in the Config.pm and Defaults.pm files but could not find a next ticket state for webrequests that can be used to change the default... Did I miss it, or is there some other way to control this? Thanks!! Kevin