On Mo, Apr 16, 2007 at 12:10:19 -0700, Jo Rhett wrote:
Christian Schoepplein wrote:
2. How can we enable e-mail notification of escalation without modifying the source code in a way which will be overwritten during an upgrade?
RTFM :):
http://doc.otrs.org/2.1/en/html/x1409.html#genericagent-job-for-escalated-ti...
Hm. Let's see, that page clearly describes how to EDIT THE CODE IN A WAY WHICH WILL BE OVERWRITTEN DURING THE NEXT UPGRADE.
Want to read my question and try again?
Kernel/Config/GenericAgent.pm is a config file, it won't be overwritten when a system is updated correctly .
Jo Rhett
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