verify the LDAP module for PERL is installed and working.

On Mon, May 3, 2010 at 8:48 AM, Daniele Gagliardi <daniele.gagliardi@eng.it> wrote:
Hi all,
  I've installed OTRS 2.4.7 on my Windows XP laptop.
I've configured my OTRS installation to authenticate customers both on OTRS
database and our internal company LDAP, setting configuration in
Kernel/Config/Defaults.pm following instruction on administration manual
(page 114 on pdf) and
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=219
(customizing it for customers instead of agents).

Agents instead autyhenticate themself only on OTRS internal database.

I can login using local OTRS db account and using LDAP account, but now
customers cannot create an account:

OTRS fails with a web page containing the message:

Can't use an undefined value as a HASH reference at
C:/Programmi/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/Web/InterfaceCustomer.pm
line 555, <DATA> line 275.

In C:\Programmi\OTRS\OTRS\var\log\otrs.log there is no other
information.

I guess there is some ambiguity in Perl code but I cannot find it? Or
maybe I did something wrong with my configuration.

What should I check to solve this problem?

Thanks for your response

Daniele Gagliardi

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