Hi Guys

 

I'm Ramziddin.I guess I know the solution for your problem.It is possible to disable some notifications in

Queue settings. Go to admin area click on QUEUE. There you will see a number of queues.Select the necessary queue and press "Change" button.On the right pane you will see queue options. Set 

"Customer State Notify:" or "Customer Owner Notify:" to "No" and there will not problem anymore

Hopefully.

 

Take Care. 

 

On 1/24/07, Nils Breunese (Lemonbit) <nils@lemonbit.nl> wrote:

Dan Hellebust wrote:

> We've been noticing that when an agent gets assigned as Owner of a
> ticket they are getting two notifications:
>
>
>
> en::Agent::AddNote and en:Agent::OwnerUpdate
>
>
>
> Has someone found a way to disable one or the other of these
> notifications for this circumstance?  I'd settle for just the
> AddNote notification if it isn't a simple thing to only have the
> OwnerUpdate go out.

+1

Nils Breunese.


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