Hi,
Regrettably this is not an option. Since we hab already the specific country as main queue and the products as subqueue, we would have nearly 1000 queues in total, if we implement the category as queue!
*Von:* "User questions and discussions about OTRS.org"
Currently our OTRS uses freetext fields to define the type of category (Tech, Billing, General, ...)
Since we have different queues for all our product, it would be desirable if we could have specific freetext fields for every queue. For example one of our product has no billing support, so it is senseless to have the "billing" freetextfield available here.
Any help or hints are welcome!
Maybe you could use subqueues instead of freetext fields? Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/