Hi,
I have a rule which
sets emails from my domain as X-OTRS-FollowUp-SenderType -
agent
What I would like to
do is check whether the email has been sent to the customer. If so then I want
to set X-OTRS-FollowUp-ArticleType to email-external and if only sent to peopel
within my domain then I want to set X-OTRS-FollowUp-ArticleType to
email-internal
Has anyone
successfully achieved a similar setup in OTRS?
Regards,
Adam
Adam Knight | Test and Documentation Team
Leader | Clearpace | M +44(0)782 449
2763 | T
+44(0)845 456 3590 Ext 564 | www.clearpace.com
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