22 Sep
2003
22 Sep
'03
8:01 a.m.
That?s it! Thanks. It?s great that otrs is this configurable! Lars
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Martin Edenhofer Sent: Monday, September 22, 2003 7:16 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Searching for customers in phone-view
Hi,
On Sat, Sep 20, 2003 at 01:50:16AM +0200, Robert Kehl wrote:
use *Hamburg* as search string.
For advanced viewing features, dive into /opt/otrs/Kernel/Config/Defaults.pm. double the appropriate parts in your /opt/otrs/Kernel/Config.pm to customize them. Do not edit Defaults.pm directly.
<snip>
Here is also the online documentation link for customizing the customer user database layout and the CustomerUser map.