Is it possible to send note notification for all agents who have access rw to ticket queue ? In my otrs config, note notification is only send to owner. But in case of untouch ticket (after some days), my supervisor agent, want to be able to keep attention (and coaching) of all agents who have rw access to this ticket queue. I seeking to create a note, but notification isn't sent to all agents. I try Notification(event), but there are no event for note creation. I try Generic Agent, but there is nothing about note. I try SysConfig FrontendAgent:ViewNote but find nothing. Do you have an idea ? Thanks a lot for your great help Regards, -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr