Hi Daniele, I have some issue in my OTRS system. Do you mean we have to change those 4 options to Yes? Thanks. David
From: daniele.carnino@fiatgroup.com> To: otrs@otrs.org> Date: Tue, 9 Dec 2008 15:02:34 +0100> Subject: [otrs] R: Identify Ticket-ID by message-headers> > Have you tried to set> > PostmasterFollowUpSearchInReferences> PostmasterFollowUpSearchInBody> > and, eventually:> > PostmasterFollowUpSearchInAttachment> PostmasterFollowUpSearchInRaw> > in Core::PostMaster under Sysconfig? > > Ciao, d.> > -----Messaggio originale-----> Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di ValiDOM> Inviato: martedì 9 dicembre 2008 14.00> A: otrs> Oggetto: [otrs] Identify Ticket-ID by message-headers> > hi!> > currently, in a community 20 people are working on emails sent to one address. These mails get redirected by simple automatic mail-forwarding. We like to use OTRS for this in the future.> > But a few of these "Agents" still like to work in the traditional way: > answer to the email and copy the automatic forwarder to everybody. > OTRS would then create a new ticket for each answer...> > So what about identifying the Ticket-ID by the message headers? > Usually there is someting like this:> > Message-ID: <25A46C7xxxxx@xxxxxx.com>> References: <48E141F2xxx@xxxx.net>,> In-Reply-To: <48E141F2xxx@xxxx.net>> > If the Message "8E141F2xxx@xxxx.net" is still in OTRS and has a valid Ticket-ID - would it be possible that the PostMasterAgent find out the corresponding Ticket-ID and assign the the message "25A46C7xxxxx@kxxxxx.com" to it?> > Thanks a lot for any ideas :)> > Vali> > _______________________________________________> OTRS mailing list: otrs - Webpage: http://otrs.org/> Archive: http://lists.otrs.org/pipermail/otrs> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs