RE: [otrs] Ticket Supervisor and Ticket Watcher

30 Aug 2006


      I would also want to know more regarding this issue, do I just put the
line in /opt/otrs/Kernel/Config.pm, and how would the system know who
are the ticket supervisor

-----Original Message-----
From: Marc Petitmermet [mailto:petitmermet@mat.ethz.ch] 
Sent: 30 August 2006 03:03 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Ticket Supervisor and Ticket Watcher
...
I would like to know if anyone has implemented this functionality  
in the new beta and if you can then tell me how to go about  
implementing it.
enable TicketWatcher: in /opt/otrs/Kernel/Config.pm add the following  
line:

$Self->{'Ticket::Watcher'} =  '1';

Regards,
Marc

RE: [otrs] Ticket Supervisor and Ticket Watcher

Mamakwa M. Sefiri