Thanks Keith. This will really help me in getting started. Really appreciate your help. Rabi Keith Pierno wrote:
I have written a perl script that does a time until resolution and tracks the number of days a ticket remains open. It could be a great starting point for you to modify and create a report that you are looking for.
Keith
Rabindra Pandey wrote:
<div class="moz-text-flowed" style="font-family: -moz-fixed">Hi,
I am fairly new to otrs world. I want to create a report of all tickets that have been untouched for last 3 days. Untouched is defined as a ticket which have no activity during last 3 days. Any mail sent from OTRS by system is not accounted as activity.
I want create report by writing mysql script and my otrs version is 1.2.3
Any help or guidance will be greatly appreciated.
Thanks
</div>
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