Re: [otrs] FW: OTRS Scheduler Daemon Cron: MailAccountFetch

9 Mar 2016

      David;

Look beyond the error message itself, and you find that the original message comes from... OTRS.  Transferred directly to my internal Exchange server, as it should (and does) do with all OTRS communications.  This communication, apparently from one of the cron job(s) doesn't use correct email addresses.

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Subject: OTRS Scheduler Daemon Cron: MailAccountFetch
Date: Tue, 8 Mar 2016 18:10:46 -0700
Message-ID: <1457485846.16460.3115273592@otrs.performair.com>
To: 
Organization: McGown Enterprises
From: OTRS Notifications 

Higlights:
Received: from otrs.performair.com
Subject: OTRS Scheduler Daemon Cron: MailAccountFetch
From: OTRS Notifications   (WTH does this address com from?)

How can I get the Cron job(s) to not send email to my mail infrastructure?

Thank you,

Dominic L. Hilsbos, MBA, CSDA 
Director - Information Technology 
Perform Air International Inc.

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Boyes
Sent: Wednesday, March 09, 2016 9:08 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] FW: OTRS Scheduler Daemon Cron: MailAccountFetch
...
On Mar 9, 2016, at 10:26 AM, "DHilsbos@performair.com"  wrote:
David;
The message is coming from OTRS, of course the MTA is unconfigured, the only thing the server does is run OTRS.
The message you quoted is an Exchange message, so the problem is there. Exchange (stupidly) has filters for common misconfigurations which are usually not helpful.
...
Why is there a piece of OTRS that is trying to send mail to server superuser account?  What does this email (from an OTRS daemon) likely indicate?
OTRS sends mail to root about configuration problems, as root is most likely to be the one that can fix it.
...
From the subject line, the message is probably a notification that the OTRS scheduler is not running (just a guess) or that there's a problem fetching new mail. It's probably sending the message to all the OTRS admin ids, which include root by default.
...
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Re: [otrs] FW: OTRS Scheduler Daemon Cron: MailAccountFetch

DHilsbos＠performair.com