
Hi Carlos,
In the SysConfig, you can define different calendars with different
working hours and different holidays. See
[http://doc.otrs.org/2.4/en/html/a2938.html#Framework:Core::Time::Calendar1]
; you can define up to 10 via sysconfig and up to 99 via Config.pm.
You can select which calendar to use for queues and SLA's.
Hope this helps,
--
Michiel
On Mon, Sep 7, 2009 at 4:40 PM, Carlos Navarro
Hello People,
We are using OTRS but we have some problems:
Our company has people working in three countries. First of all that means we have three timezones, three different set of holidays and theree different bussiness hours. We need the system to reflect this situation, how do we do this if it's possible?
Thanks in advance
Carlos Navarro --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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