Hi,

For your first question dated 05/31/07, you should :

- for customer X preferences, select X as main CustomerID and Y as CustomerIDs
- for customer Y preferences, select Y as main CustomerID.

So in this configuration :
- if a ticket is opened by customer X, it will only be viewable in Customer frontend by customer X but not Y.
- if a ticket is opened by customer Y, it will be viewable in Customer frontend by X and Y.

I hope It will help you understand the way it's managed in OTRS.

Laurent Minost

Le mardi 21 août 2007 à 16:30 +0300, Matas Labasauskas a écrit :

Hello,

could you please at least tell me, where (script file name) can i find a logic of access to tickets (COMPANY TICKETS) for customers/customers groups.

many thanks,

Matas

On 04/06/07, Matas Labasauskas <matas.lab@gmail.com> wrote:

Hello,

do you have any solution for this?
Negative answer is possible and acceptable for me too.

Regards,

On 31/05/07, Matas Labasauskas <matas.lab@gmail.com> wrote:

Hello,

Is it possible using company tickets function to provide customer X with access to customer Y tickets, but at the same time, to give no acces for customer Y to see customers X tickets?

When i describe customer X ID in customers Y IDs field and customer Y ID in customers X IDs field they are able to see each other tickets.

But if i describe customer Y ID in customers X IDs field ONLY, nobody can see any ticket using company tickets, i mean customer X is not able to see customers Y tickets.

how can i mange that?

Regards
--
Matas

--
Matas Labasauskas

--
Matas Labasauskas

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