Hello! I am implementing OTRS to answer Google Groups' support list messages. I would need to know: 1) How can I setup OTRS NOT to quote the answered message text? When I click to answer a received message, I don't want to have included the original message's text. (Or at least, I would want to have it automatically included AFTER my Signature, not before like it is now). 2) How can I get to setup the ticket number format, other than the standards 'Date', 'Checksum', 'Date + Checksum', etc... I would need to have a shorter number, like a four digit number only, or like a mmddyy1234 format, that would be 6 digits for the date and 4 digits for the ticket number. 3) As the email address I use it's also subscribed to the Google Group, I also receive my own answers in the OTRS... What would be the correct filter to keep my answers on the tickets' threads but not to count as a new message? This way I wouldn't have my own answers an the OTRS "New messages" list. I think the "OTRS-Ignore" tag is not the answer because this would keep the answer out of the ticket's thread. Thank you very much in advance! Regards, Federico -- Nektra Advanced Computing http://www.Nektra.com