Hi Team,<br><br>Actually we have the tickets configured for all the agents close the tickets in the ticket state &quot;Solved&quot; and if the client don&#39;t feedback any comments after 2 days the tickets change to state &quot;Closed&quot;<br>
<br>Both are a Closed StateType and both are sending a survey to our clientes, <br><br>You can help me to configure for only send 1 survey when the ticket reach the solved state and not send it when reach Solved State. <br>
<br>Regards.<br><br>Carlos Gallego<br>Colombia<br>