Gino Carosella wrote:
Hi all, I seem to be getting the following message and can't seem to be able to get otrs up. Can anyone suggest a remedy.
thanks
ERROR I am getting...
[root@smtp-otrs Desktop]# service httpd restart Stopping httpd: [ OK ] Starting httpd: [Fri Dec 01 21:45:02 2006] [error] Can't locate Apache.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/ otrs/ /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/ perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi / usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/ perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/ site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/ 5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386- linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/ site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/ site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/ site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/ 5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386- linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux- thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread- multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/ lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/ vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/ vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/ vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/ vendor_perl . /etc/httpd/ /etc/httpd/lib/perl) at /usr/lib/ perl5/5.8.5/CGI.pm line 195.\nCompilation failed in require at /opt/ otrs/scripts/apache2- perl-startup.pl line 17.\nBEGIN failed-- compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 17.\nCompilation failed in require at (eval 2) line 1.\n [Fri Dec 01 21:45:02 2006] [error] Can't load Perl file: /opt/otrs/ scripts/apache2- perl-startup.pl for server smtp-otrs.gapnet- technologies.com:0, exiting... [FAILED]
Have you installed all required Perl modules (see http://doc.otrs.org/ 2.1/en/html/x325.html#installation-of-needed-perl-modules)? Does /opt/ otrs/bin/otrs.checkModules report any missing required modules? Nils Breunese.