Hi Nils,
I don't know if there is a setting. I like the current behavior though, as I can change the subject to a more descriptive subject when a customer sends a message that just has "Problem!" as the subject. Of course notes could have more descriptive subjects than "Note!" as well. You'll have to login to http://bugs.otrs.org/ if want to file bug report or feature request.
If the customer sends a Ticket called "broken" I may change this to someting useful using the "freefields"-Option. I admit, that "Note!" isn't useful as well. ;-) Unfortunately this is more social engineering to get people to choose meaningful subject lines. Even if I choose "Manufacturer Ticket #" instead of "Note!" the context to the actual ticketname "Server XY HDD Failure" is hard to find. I think, I'll file a bug report a/o feature request. Nicole ------------------------------------------- matrix technology AG Consultant Dipl.-Soz. Nicole Britz Nymphenburger Str. 1, D-80335 München Tel: +49 - (0)89 - 589395-32 Fax: +49 - (0)89 - 589395-11 Web: www.matrix.ag E-mail: nicole.britz@matrix.ag Vorstände: Franz Kessel und Martin Orlik Aufsichtsratsvorsitzender: Jürgen Kretschmer Amtsgericht München: HRB 133085 ------------------------------------------- E-Mail Disclaimer Der Inhalt dieser E-Mail ist ausschließlich für den bezeichneten Adressaten bestimmt. Wenn Sie nicht der vorgesehene Adressat dieser E-Mail oder dessen Vertreter sein sollten, so beachten Sie bitte, dass jede Form der Kenntnisnahme, Veröffentlichung, Vervielfältigung oder Weitergabe des Inhalts dieser E-Mail unzulässig ist. Wir bitten Sie, sich in diesem Fall mit dem Absender der E-Mail in Verbindung zu setzen. The information contained in this email is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any form of disclosure, reproduction, distribution or any action taken or refrained from in reliance on it, is prohibited and may be unlawful. Please notify the sender immediately.