Yes, we had the idea, but it looks that OTRS is a strong trouble ticketing
system rather than a complete groupware/project-management one.
However we enjoy using it to track when an employee has come to his
workplace and when he has left it (when an employee comes, he opens
a ticket, when he leaves his workplace, he closes the ticket and fills in
the tasks done by him during that day).
Of course opening a ticket is only possible if the IP of the logged-in
employee matches the one of his workstation :)
Just another 2-cent tip.
----- Original Message -----
From: "Ted Kaczmarek"
Anyone using otrs for project management?
Any and all feedback welcomed.
Ted
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