5 Nov
2003
5 Nov
'03
9:41 p.m.
Hi Philippa, On Wed, Nov 05, 2003 at 03:06:51PM -0000, Strange, PJ (Philippa) wrote:
I think I might have worked it out.
There is already some perl which dynamically creates the compose answer drop down depending on the queue but the options are not stored in the database. If this script could interrogate a table in the database and display a range of fields depending on the queue name, that would be sufficient.
It's stored in the database (table queue_standard_response). .-)
The question is what and where is the perl code for the compose answer?
Kernel/System/Queue.pm -> GetStdResponses()
Philippa
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388