Hi Last output by using root user .See output by using OTRS user. ####################################################################### $ bin/PostMasterMailbox.pl -d 1 POP3S: No messages (helpdesk.otrs@i2cinc.com/mail.i2cinc.com) POP3S: Connection to mail.i2cinc.com closed. $ id uid=102(otrs) gid=1(other) $ ####################################################################### I have installed all require module for Perl and verified. -bash-3.00# ./otrs.checkModules o CGI............................ok (v3.33) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.22) o DBI............................ok (v1.607) o DBD::mysql.....................ok (v4.010) o Digest::MD5....................ok (v2.33) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v5.822) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.01) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.63) o Net::POP3......................ok (v2.24) o Net::POP3::SSLWrapper.......not installed! (not required / for SSL connections) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......not installed! (not required / for SSL connections) o Net::SMTP......................ok (v2.26) o Authen::SASL................ok (v2.11) o Net::LDAP......................not installed! (not required / for directory authentication) o GD.............................not installed! (not required / for stats) o GD::Text....................not installed! (not required / for stats) o GD::Graph...................not installed! (not required / for stats) o GD::Graph::lines............not installed! (not required / for stats) o GD::Text::Align.............not installed! (not required / for stats) o PDF::API2......................not installed! (not required / for PDF required!) o Compress::Zlib..............ok (v2.015) o XML::Parser....................ok (v2.34) -bash-3.00# I think I am missing Net::POP3::SSLWrapper that is required for POP3S. Advice on this. Nadeem Ahmad Associate Network Administrator Network Operations Centre I2c Incorporated ------------------------------------------------------------ Web site: http://www.i2cinc.com Office-USA: (650) 593 5400 ext 4097 24x7 NOC: (650) 593 5400 Option 3/Option 3 Office-Pakistan: (042) 111.000.911 ext 163/164 Email: anadeem@i2cinc.com Timings: Mon - Fri 0800 PM - 0500 AM PST -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr Sent: Wednesday, January 07, 2009 4:36 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Unable to POP3S email in OTRS 2.3.3 Nadeem Ahmad wrote:
-bash-3.00# bin/PostMasterMailbox.pl -d 1 POP3S: No messages (helpdesk.otrs@i2cinc.com/mail.i2cinc.com) POP3S: Connection to mail.i2cinc.com closed.
Are you running the command as the "otrs" user? you are definately missing something as the output from our system is as follows: Net::POP3>>> Net::POP3(2.29) Net::POP3>>> Net::Cmd(2.29) Net::POP3>>> Exporter(5.58) Net::POP3>>> IO::Socket::INET(1.29) Net::POP3>>> IO::Socket(1.29) Net::POP3>>> IO::Handle(1.25) Net::POP3=GLOB(0x8ef7120)<<< +OK Microsoft Exchange Server 2007 POP3 service ready Net::POP3=GLOB(0x8ef7120)>>> USER user@domain.com Net::POP3=GLOB(0x8ef7120)<<< +OK Net::POP3=GLOB(0x8ef7120)>>> PASS .... Net::POP3=GLOB(0x8ef7120)<<< +OK User successfully logged on. Net::POP3=GLOB(0x8ef7120)>>> STAT Net::POP3=GLOB(0x8ef7120)<<< +OK 0 0 POP3: No messages (user@domain.com/mail.domain.com) Net::POP3=GLOB(0x8ef7120)>>> QUIT Net::POP3=GLOB(0x8ef7120)<<< +OK Microsoft Exchange Server 2007 POP3 server signing off. POP3: Connection to mail.domain.com closed. I know we just use normal POP3 but it should show roughly the same debug output for POP3S. Have you ran bin/otrs.checkModules ? Steve -- Steven Carr Senior Network Security Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573