[otrs] CustomerUsers LDAP import example, Customer ticket URL

6 Jan 2006

      Hello all,

I'm new to OTRS; just setup on Windows (for testing, will probably install
on BSD). If anyone has pointers to documentation or solutions for the
following questions I'd appreciate it.

1)       Is there a sample for importing CustomerUsers from Active Directory
using LDAP?

2)       How would I construct an autoreply to give a URL to the customer
for the ticket they've opened? (OTRS_TICKET_NUM isn't sufficient ;-)

Thanks again for any tips or references,

Adam Getchell