Hi David,

 

IN the Admin window under Queues and Responses, you can change the auto responses and need to activate the auto responses per queue. We have the (Default reply) first response on our incoming queue, this will give the user a ticket number as soon as the email is porcessed.

 

Thanks

Wayne

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From: David Holder <david.holder@gmail.com>
To: otrs@otrs.org
Sent: Monday, 27 July, 2009 4:03:28 AM
Subject: [otrs] Auto Notification

Hi Everyone,

I have a question/issue with auto notifications in OTRS, this is the first time I've installed it.

I've currently set OTRS up so I can receive e-mails to the OTRS system (I get notifiied of the ticket being in the queue). However, the person who sent the e-mail doesn't get notified about it, dispite it being set up.

Does anyone have any ideas?

Thanks

David
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