[otrs] Limit to states in AgentTicketSearch

9 May 2012

      Hi,

When customer or agent searching for tickets, I want only allow them to select a few specific states, such as 'new', 'open' and 
'closed', and hide all other states.

But the following ACL does not work for it (OTRS 3.1.2).

    $Self->{TicketAcl}->{'ACL-Agent-Customer-TickeSearch'} = {
        Properties => {
            Frontend => {
                Action => ['AgentTicketSearch', 'CustomerTicketSearch'],
            },
        },
        Possible => {
            Ticket => {
                State => ['new', 'open', 'closed'],
            },
        },
    }; 

Can anyone work it out?

Thanks in advance

micshi

[otrs] Limit to states in AgentTicketSearch

MichaelShi