Hi all,

 

Questions from my agents  …

 

1) Follow up

 

Is there a way on the dashboard and/or the ticket view to have an icon or smth to show you that a customer has made an answer to a ticket?

 

I know agents can specify a notification for follow-up, but what if they put no in this parameter. ???

 

2) sorting of tickets

 

Is it possible to filter ticket not by age but by last action made on the ticket?

 

Question from me :

Where can we change the sort made by default (age : from older to newer) on the ticket view in the sysconfig ? I don’t remember where is that parameter !!!

 

MANY THANKS IN ADVANCE !

 

 

 

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3

 


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