15 Mar
2013
15 Mar
'13
1 p.m.
Actually till now we were using OTRS 3.1.7 which is not ITIL compliant.
Remember that ITIL is not a product, it's a description of a process for handling IT-related activities. There's no such thing as a ITIL-compliant product; there's just a product that makes it easier for you to implement ITIL-described process in your organization.
But I am not sure if existing functionalities may work smoothly. We are using generic interface for webservices for ticket creation and using some method like creating services or customers using rpc.pl. So what would be the impact of adding this new package?
Adding the packages will have zero impact on the existing functions if you do not have the relevant processes implemented.