Hello,<br><br>currently using otrs 2.4.  Im looking for a way to inform on ticket creation from a specific customer a sales manager via email.<br><br>for example:<br><br>Company A writes to us, i want an email automatically to then go to sales manager A to inform him<br>
Company B writes to us, i want an email automatically to then go to sales manager B to inform him<br><br>thanks<br><br>Neil<br>