-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hello Arnold, welcome to the List. I must doubt that the hawaiian guru who can see everything through his magic-eye is on vacation - so you'll have to provide at least the AuthenticationPart from config.pm so that the people here can give you suggestions... greets, FranzF Arnold, Andrew schrieb:
I am just testing OTRS version 2.1.2 on windows as a possible replacement for our own ticket system.
I have got a lot of things working that I require, including the ldap customer authentication, I can query ad to pull back data and also log a call via the admin page (create mail or call ticket etc).
However when a customer tries to log in to check on their tickets, it down not accept their username/password.
I assume the username and password should be domain login and password that the user uses to connect to the network.
I am fairly new to this so sorry if this is a stoopid question, but any ideas why the front-end customer login doesn't work but the other part (querying ldap ) does.
Cheers people!!
Please lt me know if you want to see a copy of the config.pl or anything
Thanks
Andrew Arnold IT Support Analyst hammondsdirect DDI 01274 764677 Mob 07946 459179 mailto:andrew.arnold@hammondsdirect.com
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