Hi Brett,
According to the manual, this is the final portion of the procedure
a.. If a new priority was added or if a priority was changed, this changes also have to be set in the config file of OTRS or via the SysConfig interface:
[...]
# PostmasterDefaultPriority
# (The default priority of new tickets.) [default: '3 normal']
$Self->{PostmasterDefaultPriority} = '3 default';
[...]
# Ticket::Frontend::EmailPriority
# default priority for email tickets [default: 3 normal]
$Self->{'Ticket::Frontend::EmailPriority'} = '3 default';
[...]
# default phone priority [default: 3 normal]
$Self->{'Ticket::Frontend::PhonePriority'} = '3 default';
[...]
# CustomerDefaultPriority
# (default priority of new customer tickets)
$Self->{CustomerDefaultPriority} = '3 default';
[...]
If you like to add a new priority, update the ticket_priority table in the OTRS database. Take care, that the ID and the number in the priority name reflects the urgency of the new priority.
I follwed the procedure to change priority names and to add a new priority, and it owrked for me. Unfortunately I don't remeber exactly what I did, but I remember that there were anything tricky, after having looked at the manual.
Gabriele
----- Original Message -----
From: Brett Wells
To: User questions and discussions about OTRS.org
Sent: Saturday, December 01, 2007 9:06 PM
Subject: Re: [otrs] How to add New priority options
I'm using 2.2.3 I've added the priority to the database but the ticket and other places still only show the first 5 priorities. I've changed the names of most of them and they show up fine except for this new 6th priority. I've done everything in the manual about changing priorities but there isn't anything in there about adding more than the original 5.
On Nov 30, 2007 1:42 AM, Shawn Beasley