Sorry for top posting, but I think I found it: I do have translated states, so I had to adjust my config: For the second error (closed successful) Core::Ticket::StateAfterPending: I had changed the Key, but forgot to change the Content. However, I still haven't found for the first one, which is probably why, when I close one merged ticket, the tickets that are merged with it stay visible. Ugo On 2011-12-02 15:22, Ugo Bellavance wrote:
Hi,
OTRS 2.3.3
I have these log entries:
Nov 28 15:57:13 server OTRS-CGI-36[15661]: [Error][Kernel::System::State::StateGet][Line:210]: StateType 'merged' not found! Nov 28 15:57:13 server OTRS-CGI-36[15661]: [Error][Kernel::System::Ticket::StateSet][Line:4466]: Need StateID or State!
Could that explain that closing merged tickets only closes one ticket?
This seems to have been existing for a while.
How can I fix this problem? Isn't the merged StateType supposed to come with a standard OTRS install?
Also, I just started getting these errors:
Dec 2 14:45:04 server OTRS-PendingJobs-36[18224]: [Error][Kernel::System::State::StateGet][Line:210]: StateType 'closed successful' not found! Dec 2 14:45:04 server OTRS-PendingJobs-36[18224]: [Error][Kernel::System::Ticket::StateSet][Line:4466]: Need StateID or State!
Where should I look to find the problem?
Thanks,
Ugo
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