[otrs] GenerticAgent does not work (OTRS4)

Hello List, i am running OTRS4 and i set up a Generic Agent in the Web GUI. If i (dry) run this job in the Web Gui, it finds 10 Matching Tickets. If i run the following on the command line, it does not find any ticket match: otrs:~# su - otrs otrs@otrs:~$ $HOME/bin/otrs.GenericAgent.pl Job: 'send escalation notifications' otrs@otrs:~$ Does someone have a hint/idea? Thanks, Mario p.s. Debug mode does not show much either: otrs@otrs:~$ $HOME/bin/otrs.GenericAgent.pl -d Job: 'send escalation notifications' otrs@otrs:~$