Hello,

the pending tickets will be processed by the job PendingJobs.pl. You may change the frequency of this job with
crontab -e

change the appropriate line for example to

*/5 * * * * $HOME/bin/PendingJobs.pl >> /dev/null

to execute the job every 5 minutes.
By
Ralph

-----Ursprüngliche Nachricht-----
Von: Strange, PJ (Philippa) [mailto:P.J.Strange@rl.ac.uk]
Gesendet: Freitag, 7. März 2003 15:03
An: 'otrs@otrs.org'
Betreff: [otrs] pending auto close

Hi

My pending auto close doesn't auto close tickets, instead it says

Pending till: -12 minutes

Why is this?

Rgds

Philippa Strange
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs