Please delete me from all your Contact-Lists
Von: otrs Im Auftrag von Pedro Lobo
Gesendet: Mittwoch, 2. Januar 2019 17:26
An: otrs@lists.otrs.org
Betreff: [otrs] AgentTicketZoom Status 500 after update 5 > 6.0.15
Hi All,
I've been holding off updating to version 6 for a while now. Finally bit the bullet and Murphy was watching so things went bad :(
Updated to latest patch level of 5 (5.0.33) before updating to 6. Followed the instructions to the letter and used RPM method to update and install needed dependencies. Migrate script and everything went ok without any issues. The only error I got at the time was updating ITSM packages via command-line, but downloaded OPM and updated ITSM using the bundle.
All seemed ok until I tried to view a ticket. As soon as I try, I get a status 500 with the error message "'t locate object method "ArticleContentIndex" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/Modules/AgentTicketZoom.pm line 734"
I've seen a couple posts and most state the problem went away in the following update or by updating using tar.gz.
Since I'm on the latest update, can't update again and don't want to go the tar.gz way unless it's absolutely necessary. So would appreciate some indications here if you've come across this issue when updating.
TIA,
Pedro
