On Thu, 12 Jul 2007 05:49:13 -0400, "Greg Horne"
Mark,
Thought about this for a few minutes and thought about a few ways it could be done. Automatically having the user login as a predefined user, but it has to may draw-backs, one they would see every tck created by another anonymous user and every junk ticket created by people playing around. ("You product is trash!") They would be able to upload files of who knows what. They could give incorrect information about contact information, .....
So after finding so many reasons not to go down that path, my second thought would be to create a standard web page with a form that would then send an anonymous email for them from/to a generic account. Not even part of OTRS, but could use the Apache and Sendmail that is already in place. This approach would still have the same problems of getting bad contact info, but it would not have the problem of someone posting trash to the public.
General question, what is the real goal(s) of allowing the end user to post using the web interface without a login account?
Just avoiding a hurdle to usage. The situation is that "public" is still inside a corporate intranet, and the users are trustworthy. What does OTRS do with emails sent to the POP account it reads? Does it lookup accounts by email address, and then associate any others with some catch-all user account? -mda
Greg Horne gehorne geh
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Mark D. Anderson Sent: Thursday, July 12, 2007 1:49 AM To: otrs@otrs.org Subject: [otrs] anonymous (public) access to tickiets?
This seems like it would be a FAQ but I can't find it -- is there an easy way to get OTRS to allow anonymous users to submit tickets via the web without the trouble of registering/logging in? Since tickets can be submitted via email, I would presume that should be possible somehow over the web (what happens to tickets submitted via email that don't match a registered user?)
Thanks....
-mda _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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