Tried it many more times with different tags...
I sent a letter to the otrs mail with the following subject: "This is a test
letter." and recorded different replies, depending on which tags I used...
For the results I edited the SUBJECT field of >> Admin :: Auto Response ::
any auto-reply ticket type, and then chose that ticket for the auto-reply
function in >> Admin :: Auto Response <-> Queue :: auto-reply
So... this is what I received...
[Company_Name#: ] Re:
Sends this: [Company_Name#: 1000612] Re:
[Company_Name#: ] Re:
Sends this: [Company_Name#: 1000612]
[Company_Name#: ] Re:
Sends this: [Company_Name#: 1000612] This is a test letter.
Re:
Sends this: [Company_Name#: 1000612] This is a test letter.
I'm confused really... one thing that I think of, is that OTRS doesn't
support more than one tag in the subject field. But on the other hand... why
doesn't it show the "Re:" when I use only one tag? And how can I put it in
between the Ticket number and the subject of the ticket? In the end, using
the above examples I want to have this in the auto-reply emails:
[Company_Name#: 1000612] Re: This is a test letter.
