Hello there,

No responses here so far? Should I raise a bug report for this?

Leonardo Certuche

On 11 March 2010 11:25, Leonardo Certuche <leonardo.certuche@itcon-ltda.com> wrote:

Hi again,

After examining SysConfig with more detail, I found FAQ -> Frontend::Agent::ModuleRegistration in which there are the following items under the faq group with RO attributes:
Explorer
New Article
FAQ-Search
History

These are the buttons on the NavBar, which permissions are working as expected. My problem is that when I click on any article being logged in as an user with only RO permission under the faq group and no permissions at all under the faq_admin group, I still can see the following "buttons":

Back - Edit - History - Print - Link - Delete

I'm particularly interested in hidding the Edit and Delete "buttons", which an user with only RO permissions should not have available

Any help is highly appreciated,

Leonardo Certuche
On 11 March 2010 11:09, Leonardo Certuche <leonardo.certuche@itcon-ltda.com> wrote:
Thanks for your answer Reto,

I'd be nice if you develop your idea a little further. If I go to Framework -> Frontend::Agent::ModuleRegistration as you suggested, I can see several objects but none of them related to FAQ. I know I can create ACLs according to http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 but in the "list of all possible params" I don't see anyone related to FAQ.

Thanks again,

Leonardo Certuche
On 11 March 2010 10:43, Reto Müller <reto_mueller@gmx.ch> wrote:
You can set specific acl in sysconfig under Frontend::Agent::ModuleRegistration

Regards Reto

Am 10.03.10 22:36, schrieb Leonardo Certuche:
Hello people,

I'm having trouble defining permissions for the FAQ module. Reading http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250 I understand the following:

Put all users, that should be able to add and remove FAQ cathegories etc. to the FAQ, to the "faq_admin" group.
Put all users, that should be able to use the FAQ (create new FAQ articles, edit existing FAQ articles), into the "faq" group.

So I gave my agent who won't create FAQ articles the following permissions:

faq ro
move
create
note
owner
priority
| rw

faq_admin |

Then I log into OTRS as that same agent, go to a given article but it still shows the following options:

Back - Edit - History - Print - Link - Delete

Is there something else I should do in order to make sure a given agent won't be able to create/edit/delete FAQ articles?

Thanks in advance for your help,

Leonardo Certuche
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