Hi, I am getting access denied when I'm trying to run the restore.pl file. I basically installed the OTRS on a new machine and now trying to run the restore.pl of a backup. Here is the error I'm getting: Restore scripts/backup//Config.tar.gz... DBI connect('database=otrs;host=localhost;','otrs',...) Failed: Access denied for user 'otrs'&'localhost' (using password: XXXX) at C:/otrs/otrs/kernel/system/ DB.pm line 197 Error: OTRS-Restore-10 Perl: 5.8.8 OS: MSWin32 Time: Message: Access denied for user 'otrs'@'localhost' (using password: XXXX) Traceback(3588) Module: Kernel::System::DB::new (v1.73) Line: 174 Module: scripts/restore.pl (v1.4) Line: 84 I know it is a new install but shouldn't it allow access after installing if it has no user information? If not how do I give the restore.pl access? Do I have to copy over the permissions from the backup and if so what file do I need to copy over? Thanks.