Our call center supports two separate phone lines, and the information required for a request on one line is radically different from the information required on the other line. It has also been determined that we would like to retain the option of processing e-mail requests. As such I wanted to know if there was a way to either add an additional ticket creation screen which would have it's own template, or to have the ticket type determine which fields appeared and were required on the primary ticket creation screen. I have thusfar been unable to find any information which indicates either is possible without an expert understanding of perl, but I may have been looking in the wrong places. Robert McCarroll Systems Administration NYS Department of Civil Service