ciao again Alessandro :D, If you have a 2.4.x (where x is more than 4 ... for a known bug on notifications) there is notification by events in admin section. There you can define quite all the possibility. MV On Wed, Nov 11, 2009 at 2:08 PM, Alessandro d'Ambrosio < alessandro.dambrosio@unimi.it> wrote:
Hi,
I’ve this question:
When a customer user open a request (by customer user web interface) choosing a certain queue can I send an auto e-mail to a certain agent who have rights on that queue?
I Know that customer user receive a notification but I want to avoid that an agent have to logon by web agent interface but just check mail.
Thank you very much
Alessandro
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