Re: [otrs] Configuring Responses

22 May 2008


      Quoting Go Wow :

As I said, that was the first thing I tried. In  
admin>>responses>>empty response, the "Response" field is empty --  
there is nothing in it. If that doesn't mean "empty response", what  
does?
...
You can achieve it by going to admin>> responses and selecting the "empty
response" and editing it.
2008/5/22 :
...
When an agent uses an emtpy response with the default config, it gets
formatted like this -
<Salutation>
<Body of Original Email>
<Signature>
I want to move the body of the original mail up and put the original mail
at the very bottom, so that an agent answering a ticket with an empty
response sees this --
<Salutation>
<Signature>
<Original Mail>
I don't see how to rearrange that in the config options for Salutation,
Signature, or Response. Any help is appreciated.
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Re: [otrs] Configuring Responses

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