Jeff,

Queue view are attributes of your agent users. They however have to first be in the group that is assigned to the queue. I found it much easier to define my own groups and assign them to the queues, and lastly go back and modify the user in question to specifically highlight the queues that the user needs to be able to see in the My Queues.

I hope this helps.

Brad West
Network/Systems Engineer
Spang & Company
bwest@spang.com

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jeff
Sent: Wednesday, September 07, 2005 5:14 PM
To: otrs@otrs.org
Subject: [otrs] Queues

Sorry but I'm missing something trivial about queues.
Why does a ticket with an assigned owner not show up
in the "My Queues" area?

Thanks.

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