
13 Mar
2009
13 Mar
'09
9:26 a.m.
Hello, We got 3 ticket types: Incident, Problem and Service Request. We want to hide Problem from the customer drop down list when they are making a new ticket, but agents should still be able to create tickets with the Problem type. Any one know how to do this? Med venlig hilsen / Best regards Ulrich Gøhns