
31 May
2016
31 May
'16
8:26 a.m.
Dear all,
within our group the requirement arised, to disable the quoting of
previous mails in replies per queue(!). I.e. most queues should quote
the previous conversation in a reply, but in one specific queue, this
must *never* happen (for privacy and anonymity reasons related to the
conversations within this queue). This should happen automatically. Is
there a way to achieve this? It seems to me, that the reply format -
including the quotation - is defined in SysConfig and is a global
property, while the notification tags usable for reponse templates don't
contain any