Hi Alexander, by registering I mean "registered into OTRS", not only in the pearl code...... this is a little summary of the steps i've followed: 1.- Modify AgentTicketZoom.dtl: new block:AgentAnswerComposeCustom 2.- Modify AgentTicketOverviewPreview.dtl: new block:AgentAnswerComposeCustom 3.- New Kernel/Module AgentTicketComposeCustom.pm derivated from AgentTicketCompose.pm 4.- Modify Ticket.xml: Now I have some new ConfigItems related with AgentTicketComposeCustom and ResponseFormatCustom 5.- Modify AgentTicketZoom.pm in order to include a call to AgentAnswerComposeCustom block 6.- Modify ZZZAAuto.pm and register Ticket::Frontend::AgentTicketComposeCustom and some properties Even with these steps, I'm still trying to get the new custom answer displayed into the AgentTickZoom page..... El 22/06/2010 13:44, Alexander Halle escribió:
magicboiz wrote :
I want to add a new answer to the right panel of AgentTicketZoom (OTRS2.4.7+ITSM1.3). Currently, I have email-answer and phone-answer. I want to add my custom-answer.
In order to try a test first, I'd use AgentTicketCompose.pm as a template and I created AgentTicketComposeCustom.pm. I did modify AgentTicketZoom.pm and AgentTicketZoom.dtl
After this changes, I restarted apache server, but this new answer, never appers on the right block of AgentTicketZoom......do I need to modify/include anythin more? My new module is registered correctly, because I can call it directly from the browser....
Hi,
if "registering the module" refers to the perl code then you still have to register the module in the SysConfig to add the GUI command. Search for "registration" in SysConfig and then look at Frontend::Agent::ModuleRegistration.
Regards
Alexander
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