Hi,
i mean not then Time Accouting Plug In which needs to be installed.
In a Ticket you can add a Work Time for each Ticket (Works Units)
That can be exported with Reports but only for a Queue.
I need a export which shows me how much Time an Agent spent in summery today
And a second export where I can see every Ticket on how much time was spend on it.
My goal is to see how long does it take to resolve a ticket to be able to create better workflows and I want check what the agents are doing the
whole day ;)
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Grüsse
Daniel
Von:
otrs <otrs-bounces@lists.otrs.org> im Auftrag von Alvaro Cordero <alvaro@gridshield.net>
Antworten an: "User questions and discussions about OTRS." <otrs@lists.otrs.org>
Datum: Dienstag, 25. April 2017 um 16:24
An: "User questions and discussions about OTRS." <otrs@lists.otrs.org>
Betreff: Re: [otrs] Time Accounted Export
I believe you can do that with the Ticket List object, I enable the time accounting option. Choose whatever fields you want to export. It will report the time accounted per ticket, not per agent though.
Regards
2017-04-25 7:22 GMT-06:00 Daniel <daniel@linux-nerd.de>:
Hi there,
is there any way to get an export of all Time Accounted Tickers per Agent which includes also the Ticket-ID?
I just can find an Export per Ticket Queue but for me it seems more important to have an export per User.
So what exactly I need to see is:
Agend Name:Ticket-ID:Queue:TimeAccounted -> Export as CSV or Excel
--
Grüsse
Daniel
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