So is this from the agent interface? or are you treating employees as
customers?
On 5 April 2013 19:31, Ugo Bellavance
Hi,
I'm currently using OTRS 3.0 (but willing to upgrade if needed). I've been asked by my boss to try to find a way to allow managers to see their employee's tickets. We use LDAP (AD) for customer backend. Is there a way to achieve this in OTRS.
Actually, it would be great if we could do that for all managers, but it is mostly for one manager. If I could tell OTRS to allow this person to see the tickets opened by her employees it may be sufficient.
Thanks,
Ugo
------------------------------**------------------------------**--------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/**pipermail/otrshttp://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/**listinfo/otrshttp://lists.otrs.org/cgi-bin/listinfo/otrs