On 3/6/04 10:30 AM, "Stefan Bedorf" wrote:
Damned HTML. I was able to view the source of the email, and I found your text. Thanks.
Can you try sending your reply again, Stefan? Thanks. Hi.
I hope it works this time. Had my mail client configured just before..
I don't know if there is a config option, but at our installation of otrs we changed it directly in the code. Normally the subject is truncated after 30 characters, here we changed it to 60. These are the places where you can change it:
/opt/otrs/Kernel/Modules/AgentBounce.pm:146: $Article{Subject} =~ s/^(.{30}).*$/$1 [...]/; /opt/otrs/Kernel/Modules/AgentCompose.pm:216: $Data{Subject} =~ s/^(.{30}).*$/$1 [...]/; /opt/otrs/Kernel/Modules/AgentForward.pm:173: $Data{Subject} =~ s/^(.{30}).*$/$1 [...]/;
Just change the 30 to a different number. You will probably have to restart you webserver after making the changes.
Cheers Stefan
-- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com