Damir Dzeko wrote:
Thomas Earl wrote:
Greetings to all, Ok, I have RTFM and poured over the config files and I think I'm missing something. My boss wants to be able to see all the tickets (and queues) on the main display when he logs in. Can I do this?
Add his system-user account to all groups (with 'ro' permission at least) to which queues belong. Let him log into his account and in Preferences select desired queues as My Queues. That's it, I'd say.
Regards, Damir
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Hi Damir, I have the same problem than Thomas. I have installed OTRS but I am a little bit lost on the way it manages queues. I have created 3 queues (q.Incoming, q.Sysadmin1, q.Sysadmin1.done), one group called 'sysadmin' and a user called 'sysadmin1'. I would like that everytime sysadmin1 login, he would be able to see his 3 queueus. Hower I can only see 1 queue 'q.Incoming' because it has 1 message. The other never appear. The user has all permissions for the group 'sysadmin' so it should be able to see them. I have changed his Preferences selecting all 3 queues as My Queues but he still doesn't seem able to see them. I would like also to be able to see the queues from another user say sysadmin2. Is this possible? Thanks a lot, Xavi -- Xavier Fustero Benavent Work: +44(0)1223 494664 Systems Unix Administrator Fax: +44(0)1223 494468 EMBL-European Bioinformatics Institute (EBI). Wellcome Trust Genome Campus