Setup info:
Powered by OTRS 2.2.4
Sendmail SysConfig option: I have tested both SMTP and
Sendmail
Email forwarded: customercare@domain.com
forwarded to tkerr@domain.com
Behavior:
Ticket created by external email has the correct and
expected behavior:
- ticket created
- auto response sent and received
by ticket creator
- new ticket notification sent to
customercare – for SMTP setting
- forwarded email from
customercare to tkerr received from new ticket and new ticket notification
Ticket created internally via OTRS (web request) does not function
as expected – HELP:
- ticket created
- auto response sent and received
by ticket creator
- NO notification sent to
customercare
- NO forwarded email received
from new ticket nor the new ticket notification
There has to be a Sendmail configuration that is slightly
off and I can’t figure it out. I need your help! In my
sendmail.cf file I have explicitly defined our mail server:
DSsrvemail1.calpont.com and currently have the SMTP setting in
my Sendmail SysConfig. I have attempted to install Webmin but by default Webmin
sets up to run on HTTP port
10000 and during installation, the wizard is telling me that
port is occupied… but isn’t.
Thanks in advance for you insight and help!!
Tina Kerr
Manager, Production Support
Office: 214-618-9540
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